Level2 Specialty Care Member Support

HealthSafe ID® is the updated, secure way to sign in to your HealthSafe ID® accounts. It lets you choose one username and one password to access nearly all your health benefits information.

The Level2 Portal and Level2 websites use HealthSafe ID® now, as do many other sites. Which means you can access many of your health benefits with the ease of a single username and password.

1. 1. Go to the Level2 Portal website: https://app.mylevel2.com/member
2. 2. Select ‘Sign In/Register’.
3. 3. If you already have a HealthSafe ID, fill in your Username and Password and select ‘Sign in‘.
4. 5. No HealthSafe ID account? Click ‘Register now‘ and fill in your name, date of birth and member/health plan ID.

You can check by entering your registration information.

• If you’ve already registered, your name will be in the system.
• If you haven’t registered yet, you can easily complete your registration by entering the rest of your information.
• You can also get help to find your username or password.

If prompted with an error message when attempting to register for HealthSafe ID®, this means the email address input is already associated with another HealthSafe ID® account. Unique email enforcement is a security requirement that does not allow members to register with an email that is already associated with another HealthSafe ID® account. Please register with a different email address, not currently in use.

Note: The importance of a unique email address is to ensure that when logging into portals, account information for you personally is displaying.

The Level2 Care Team includes experts in metabolic health (a coach, dietitian, nurse and provider), ready to support you.

Want to know what it’s like to connect with your Level2 Care Team? Check this out.

Reach out to your Level2 Coach to see if you would be a good fit to connect with a Level2 provider.

If you’re already a Level2 member you can check in with your Level2 coach in the Level2 Portal.

If you need further assistance, you can reach Level2 support at 1-844-302-2821 (TTY 711), from 8 a.m. – 8 p.m. CT Monday – Friday; 9 a.m. – 3 p.m. CT Saturday.

Consider your Level2 provider(s) and your local provider(s) all members of the same care team with your best interest in mind. Level2 frequently partners with members’ providers to coordinate care, make medication decisions and share reports on member progress.

Session scheduling is done through your coach: You can reach out via the Level2 Portal in the Chat feature or call your coach directly if you do not have an appointment set.

Make sure to check your Appointments page in the Level2 Portal to see all upcoming appointment details. You will also receive an email calendar invite and/or confirmation text as reminders for your appointment. If you didn’t receive a call from your coach at your scheduled time, message them in the Chat feature in the Level2 Portal. If you don’t hear back, please give us a call so that we can look into it for you! 1-844-302-2821, TTY 711, from 8 a.m. – 8 p.m. CT Monday – Friday; 9 a.m. – 3 p.m. CT Saturday.

Coaches may take up to two business days to respond to member messages.  If it has been over 48 hours since you messaged your coach, please submit a support ticket and we will look into it.

Once you’ve joined Level2 Specialty Care, you can expect to be assigned a coach within 5 business days. Your coach will send you an introduction through the “chat” feature in the Level2 Portal and schedule a time to connect with you directly.

You will be asked to connect to share your scale data in the Level2 Portal. Your care team will also ask you about your CGM data and waist circumference. These important health metrics allow our care team to better support you on your health journey.  They will review this with you at your scheduled check-ins.

Your coach (or registered dietitian) can work with you to help develop a nutritional plan that works with your current goals. They’ll be able to share tips for meal ideas, recipes, and grocery shopping lists.

There’s no reason to give up your primary care physician! Level2 frequently works closely with members’ PCPs — connect with your coach to learn more.

If you feel you received this letter in error, please connect with our support team at 1-844-302-2821 from 8 a.m. – 8 p.m. CT Monday – Friday; 9 a.m. – 3 p.m. CT Saturday.

If you’re having issues sending messages to your coach in the Level2 Portal, try logging out of the website, then re-login. Open the coach chat screen and keep it open for 60 seconds.

Still having trouble? Submit a ticket to our Level2 support team and someone will be in contact soon. You can also give us a call at 1-844-302-2821, TTY 711, from 8 a.m. – 8 p.m. CT Monday – Friday; 9 a.m. -3 p.m. CT Saturday.

If this is your first time signing into the Level2 Portal and you’re having issues, make sure you’re using the correct Healthsafe ID username and password.

If you need additional support? Check out our HSID section for more information on how to successfully sign in

Still having trouble? Please submit a support ticket. Support hours are 8 a.m. – 8 p.m. CT Monday – Friday; 9 a.m. -3 p.m. CT Saturday.

If you’re having issues signing into the Level2 Portal (and you’ve signed in before), try using the “forgot password” option for Healthsafe ID. If you’re still having issues, please submit a support ticket. You can also reach us at 1-844-302-2821, TTY 711, from 8 a.m. – 8 p.m. CT Monday – Friday; 9 a.m. – 3 p.m. CT Saturday. A team member will be in touch within 1-2 business days.

If you wear a Lingo CGM and need help with applying your CGM or any other CGM-related issues, you should contact the Lingo support team at 1-888-689-7088  (8 a.m. – 8 p.m. CT, Monday-Friday and 8 a.m. – 4 p.m. CT Saturday-Sunday).

Once an order for a new CMG has been submitted, you can expect a package to arrive in approximately 5 business days.

Your Level2 coach will advise when you will be sent additional CGM supplies. You can contact them in the “Chat” tab of the Level2 Portal (look for it at the bottom right corner of the Today page).

If you have more questions or need a status update, we encourage you to contact your coach via the Level2 Portal or the Level2 support team at 1-844-302-2821, TTY 711, from 8 a.m. – 8 p.m. CT Monday – Friday; 9 a.m. – 3 p.m. CT Saturday.

If clinically appropriate for you, your CGM will arrive in your Level2 Setup Kit, which is typically delivered 3-5 business days after you join Level2 Specialty Care. If it’s been more than two weeks, you can check the status by connecting with your Level2 coach in the Level2 Portal, or calling Level2 support at 1-844-302-2821, TTY 711, from 8 a.m. – 8 p.m. CT Monday – Friday; 9 a.m. – 3 p.m. CT Saturday.

Each Lingo sensor lasts for 14 days. When you’re in need of supplies, please connect with your coach via the Level2 Portal or call them directly. Once your coach submits the request, you can expect to see it arrive in 3-5 business days.

No. Your first CGM sensor will help establish your baseline glucose levels while you follow your normal routine. This baseline is an important starting point for your personalized Level2 journey. You will use additional CGMs at different times throughout the year to learn about your body and check your progress. All CGMs will be provided by your Level2 care team at no cost to you.