Missing Abbott Data

Hello!
Please follow the steps below to re-link and share your CGM data with Level2 so your Care Team can continue supporting you and the progress you’ve made.

1. Open the FreeStyle Libre App
2. Tap Menu (3 lines/dots in top left corner)
3. Tap Connected Apps
4. Under Level2, tap Manage and then Disconnect
5. Open the Level2 Health App
6. Tap More (3 dots in bottom right corner)
7. Tap Settings (Gear icon in top right corner)
8. Tap Connected Devices
9. Click Disconnect-next to Abbott FreeStyle Libre
10. Tap Connect+ and login to FSL account (NOTE: Make sure the email matches the one listed in your Libre App Account Settings)
11. Click Allow on the Share Data screens
12. Open the FreeStyle Libre App
13. Tap Menu (3 lines/dots in top left corner)
14. Tap Connected Apps
15. Confirm that Level2 is now listed

Questions?
If these steps don’t work or match what you’re seeing, we’re here to help.  

Call us toll-free at 1-844-302-2821, TTY 711. (Option 1)
7 a.m. – 8 p.m. CT Monday – Friday
9 a.m. – 3 p.m. CT Saturday