Hello!
Please follow the steps below to re-link and share your CGM data with Level2 so your Care Team can continue supporting you and the progress you’ve made.
Libre by Abbott App
- In the Libre by Abbott app:
- At the bottom right of the screen, tap Profile.
- On the Profile page, tap Account.
- On the Account page, tap Account Information.
- On the Account Information screen, review the Email Address listed at the lower part of the screen – it may be difficult to read, but check it carefully to make sure there are no typos in the email address.
- At the top left of the Account Information screen, tap the X
- At the top left of the Account screen, tap the back arrow.
- At the Profile page, tap Connected Apps.
- Under the entry for Other Connections, tap Manage.
- On the Other Connections page, you’ll see Level2 – tap the arrow at the right side of the screen. (If you do not see Level2 listed, skip down to Step 1 below).
- Tap the red Disconnect option on this page – at the prompt Are you sure you want to stop sharing with Level2? tap the Disconnect option to confirm.
- On the Connected Apps screen, tap Disconnect at the upper right.
- A confirmation message will appear: Disconnecting will stop all data sharing with Level2 and your account – tap the red Disconnect
- Open the Level2 Health App:
- Tap at the bottom right on More.
- At the top right corner of More, tap the Gear icon.
- On the Settings page, tap Connect Devices.
- If the FreeStyle Libre option shows Disconnect, go ahead and disconnect it and confirm that disconnect when prompted.
- Tap Connect+ for the FreeStyle Libre.
- You will need to use the email address you checked on back in Step 4 to sign in to the Libre account and agree to share your data. If you cannot recall your Libre password, feel free to reset it, and then return to Step 5.
- After signing in to the Libre account, you should be presented with a form to agree to allow data sharing with Level2. Once completed, you should get a message that you are successfully linked.
- Go back to the Libre by Abbott App.
- On the Profile screen, tap Connected Apps.
- Under the entry for Other Connections, tap Manage.
- On the Other Connections page, you’ll see Level2 – tap the arrow at the right side of the screen.
- You should see a new Connected On date for the Level2 account, with today’s date listed, so we know this a new connection we just made.
- Level2 does not receive a live feed of your CGM data – after a linking, it can take a couple of days (sometimes longer) for the data to begin appearing on the Coach’s system at Level2.
Abbott Freestyle 2 App
- In the Libre2 App:
- Tap the Menu button with the three lines at the top left of the screen. (On Android phones, you will tap the three dots at the top right).
- Tap Settings then Account Settings.
- Confirm the email address listed is correct and free of typos – this same email address will be needed in a future step.
- Return to the main page of the Libre2 app and tap the button at the top left, with the three lines.
- Tap Connected Apps, and under Other Connections tap Manage.
- You’ll see Level2 listed here, tap the arrow at the right side of the screen.
- Note: If Level2 is NOT listed here, skip to the first step in the Level2 Health App.
- Tap Disconnect and confirm the disconnect.
- In the Level2 Health App:
- At the bottom right corner tap the More tab and tap the Gear icon in the upper right corner.
- At the Settings page, tap Connect Devices.
- Click Disconnect for Abbott FreeStyle Libre and confirm Yes, you want to disconnect.
- Tap Connect+ next to Abbott FreeStyle Libre
- When prompted, log in to the FreeStyle Libre Account
- Note: The email entered for the login must match the email address which was confirmed in Step C in the Abbott app.
- Click ‘Allow’ and ‘Agree’ on the Share Data/HIPAA screens – once completed, a ‘Success!’ message should appear
- Tap the button at the top, with the three lines.
- Tap Connected Apps.
- Under Other Connections tap Manage.
- You’ll see Level2 listed here, tap the arrow at the right side of the screen.
- You should notice an updated Connected On date – it should be the current date.
- Level2 does not receive a live feed of your CGM data – after a linking, it can take a couple of days (sometimes longer) for the data to begin appearing on the Coach’s system at Level2.
Abbott Freestyle 3 App
- In the Libre3 App:
- At the top left of the screen tap the button with the three horizontal lines.
- Tap Settings then Account Settings.
- Confirm the email address listed is correct and free of typos – this same email address will be needed in a future step.
- Return to the main page of the Libre3 app and tap the button at the top left, with the three lines.
- Tap Connected Apps, and under Other Connections tap Manage.
- You’ll see Level2 listed here – tap the arrow at the right side of the screen.
- Note: If Level2 is NOT listed here, skip to the first step in the Level2 Health app.
- Tap Disconnect and confirm the disconnect.
- In the Level2 Health App:
- At the bottom right corner tap the More tab and tap the Gear icon in the upper right corner.
- Now on the Settings page, tap Connect Devices.
- Click Disconnect for Abbott FreeStyle Libre and confirm Yes, you want to disconnect.
- Tap Connect+ next to Abbott FreeStyle Libre.
- When prompted, log in to the FreeStyle Libre Account
- Note: The email entered for the login must match the email address which was confirmed in Step 3.
- Click Allow and Agree on the Share Data/HIPAA screens – once completed, a Success! message should appear.
- In the Libre3 App:
- Tap the button at the top, with the three lines.
- Tap Connected Apps.
- Under Other Connections tap Manage.
- You’ll see Level2 listed here, tap the arrow at the right side of the screen.
- You should notice an updated Connected On date – it should be the current date.
- Level2 does not receive a live feed of your CGM data – after a linking, it can take a couple of days (sometimes longer) for the data to begin appearing on the Coach’s system at Level2.
Questions?
If these steps don’t work or match what you’re seeing, we’re here to help.
Call us toll-free at 1-844-302-2821, TTY 711. (Option 1)
7 a.m. – 8 p.m. CT Monday – Friday
9 a.m. – 3 p.m. CT Saturday
Jun. 20 2024