Hello!
Please follow the steps below to re-link and share your CGM data with Level2 so your Care Team can continue supporting you and the progress you’ve made.
- Open the Dexcom G6 app
- Go to: Settings > Account > Login Info
- Verify Dexcom username – PLEASE make a note of this
- Scroll down to see if there is a the Third-Party Applications section
- If yes and it shows Level2, click “View and Edit”
- Uncheck the Share Data box
- Select “Confirm” twice
- Open the L2 app
- Go to: More > Settings > Connect Devices
- Select “Disconnect-” and then “Connect+” once available
- Sign into Dexcom account using the Dexcom username you verified in the Dexcom G6 app.
- Make sure that the Permission to Disclose and Authorize Form appears, check the Share Data box as normal, sign and hit “Save and Continue”
- You should then be prompted with the usual success message that their accounts are linked.
Questions? We’re here to help.
Call us toll-free at 1-844-302-2821, TTY 711.
7 a.m. – 8 p.m. CT Monday – Friday
9 a.m. – 3 p.m. CT Saturday
May. 24 2024