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Learn About Your Level2 Care Team

What is a Care Team?

Picture of Level2 care team - a doctor, registered dietitian and a coachIt’s exactly that: A team of type 2 diabetes experts that truly cares for you. Your Level2 care team includes lifestyle coaches, dietitians, nurses, patient care coordinators and providers (nurse practitioners and physicians). While you’re getting set up in phase 1 and throughout your Level2 experience, this team will serve as your partner to provide care and support. Most importantly, your care team includes you, your friends and family (cue “We Are the Champions” by Queen).

Your own provider (if you have one) is a major part of your care team. We will communicate and share what we are working on and how they can support you.

With Level2 Specialty Care, you can meet with any resource on our care team for FREE. Your coach is your main contact, but if you’d like to schedule an appointment with someone else from your care team, just reach out via the Level2 chat. All appointments are virtual.

Winning is about working together toward a common goal. Your Level2 care team is ready to help you identify and implement the lifestyle changes that keep you moving along your personal path to improved glucose control.

The Level2 Clinic

Every Level2 member has access to the Level2 clinic and Level2 Specialty Care, which means health providers are available to advise and treat you. The Level2 clinic team is here to help you reach your health goals and is a part of your health insurance plan benefits. When you see one of our nurses, providers or registered dietitians there is no charge to you for the appointment. We have clinic team members licensed in your state and provide telehealth appointments with nurses/registered dietitians and video appointments with providers.

Here is a little more about our clinical care team and the roles they’ll play in managing your diabetes:

Registered Dietitians (RDs)

RDs educate and coach members on Medical Nutrition Therapy for type 2 diabetes and numerous other disease states to help members improve health outcomes. Your assigned RD will work with you to improve your nutrition and health by making small, attainable goals that lead to long-term lifestyle changes.


Our physicians and nurse practitioners specialize in type 2 diabetes management and help champion your care by completing a comprehensive health assessment, addressing current medications, making recommendations, and providing a plan of care. Our provider team does not replace your primary care provider (PCP) or endocrinologist, they partner with your local provider(s) to help you reach your health goals. Your Level2 provider sends your PCP an after visit summary once your visit has been completed.


Our nurses are Certified Diabetes Care and Education Specialists who will work with you to take a deeper dive into how you are managing your diabetes. They will help you find ways to make small changes for big impact and provide any education you may need to be successful on your health journey.

Patient Care Coordinator (PCC)


Experience in patient customer service.

Works with me on:

  • Preparing for initial Level2 clinical appointment
  • Coordinate follow-up visits
  • Manage administrative requests from clinical team

Think of your PCCs as your welcome team! They’re responsible for intake and care logistics.

Level2 Coaches

Another part of your unique experience in Level2 Specialty Care is your interactions with coaches. Here’s what they do:

Lifestyle Coach


Coaches are certified by the National Board for Health and Wellness Coaching (NBHWC).

Our Behavior Change Methodology incorporates logic, will and emotion along with the impact of mindset/awareness and core beliefs.

Works with you on:

  • Building a personalized roadmap that is achievable through small, actionable steps
  • Understanding your lifestyle and helping you make healthy long-term changes
  • Partnering for success and providing accountability
  • Navigating through Level2 content, including videos, articles and more
  • Sustaining consistent habits
  • Reassessing long-term goals

All interactions with your lifestyle coach are virtual. Based on your progress in Level2 and individual needs, you may communicate with your coach through scheduled telephone appointments, online group coaching sessions, or via the chat feature in the Level2 app. Your coach is available to answer your questions and partner with you on your journey toward your health goals. Every month, they host group coaching sessions where you can deep dive into learning healthy lifestyle tools with other Level2 members.

Digital Coach

Some of our coaches work primarily with members through chat messaging in the Level2 app —we refer to them as our digital coaches. They have completed the same training as our lifestyle coaches and will work with you on behavior change, building healthy habits and supporting your wellness goals.

Digital coaches are often assigned to members that have hit certain milestones in their type 2 diabetes health journey.

Who are the Clinicians and Coaches on Your Team?

Level2 has four teams that support different geographic regions of the United States. Your team will be the one that covers your state of residence:

What About Your Regular Primary Care Provider?

The Level2 care team works in partnership and communicates with your primary care provider (PCP). We’ll give you personalized data insights about the continuous glucose monitor (CGM), type 2 diabetes, diets and eating strategies that can be a helpful addition to your PCP’s care.

If you already have a PCP, it’s still important to meet with your care team.

What About You?

Level2 believes you are truly the center of your care team. It’s all about putting your needs, goals and actions/habits at the center of your care.