What is a Care Team?
It’s exactly that: A team of health experts that truly cares about you and your health goals. Your Level2 care team includes lifestyle coaches, dietitians, nurses, patient care coordinators and providers (nurse practitioners and physicians). Whether you’re looking to improve your health, improve glucose, or improve weight, this team partners with you—both as you get started and throughout your Level2 experience—to provide guidance, care, and support. Most importantly, your care team includes you, along with your friends and family (cue “We Are the Champions” by Queen).
Your own provider (if you have one) is a major part of your care team. We will communicate and share what we are working on and how they can support you.
With Level2 Specialty Care, you can meet with any resource on our care team at NO COST to you. Your coach is your main contact, but if you’d like to schedule an appointment with someone else from your care team, just reach out via the Level2 chat. All appointments are virtual.
Success it about working together toward what matters most to you. Your Level2 care team is here to help you build and sustain healthy habits—whether you’re focusing on improving glucose, preventing progression, or reaching weight-related goals—so you can move forward on your personal path to better health.
The Level2 Clinic
Every Level2 member has access to the Level2 clinic and Level2 Specialty Care, which means health providers are available to advise and treat you. The Level2 clinic team is here to help you reach your health goals and is a part of your health insurance plan benefits. There is not cost to you for visits with our nurses, providers or registered dietitians. Our clinical team members are licensed in your state and offer convenient virtual care, including telehealth appointments with nurses/registered dietitians and video appointments with providers.
Here is a little more about our clinical care team and the roles they’ll play in supporting your health:
Registered Dietitians (RDs)
RDs provide personalized nutrition guidance and coaching to support a wide range of health goals, including improving glucose, preventing progression, and supporting weight-related health. For members with type 2 diabetes, RDs also provide Medical Nutrition Therapy (MNT) to help improve health outcomes. Your assigned RD will partner with you to build a sustainable approach to eating, improve your nutrition and health by making small, attainable goals that lead to lasting lifestyle changes and better overall health.
Providers
Our physicians and nurse practitioners specialize in type 2 diabetes care and overall metabolic health. They help champion your care by completing a comprehensive health assessment, addressing current medications, making recommendations, and providing a plan of care tailored to your goals—whether you’re improving diabetes, working to prevent progression, or improving weight-related health. Our provider team does not replace your primary care provider (PCP) or endocrinologist, they partner with your local provider(s) to help you reach your health goals. After each visit, your Level2 provider will share an after-visit summary to keep your care coordinated and aligned.
Nurses
Our nurses are Certified Diabetes Care and Education Specialists who will work with members living with type 2 diabetes or prediabetes. They partner with you to take a deeper dive into how you are managing your health, offering guidance on ways to improve glucose, daily habits, and self-care. They will help you find ways to make small changes for big impact and provide any education and support you need to feel confident and successful on your health journey.
Patient Care Coordinator (PCC)
Background/training:
Experience in patient customer service.
Works with me on:
- Preparing for initial Level2 clinical appointment
- Coordinate follow-up visits
- Manage administrative requests from clinical team
Think of your PCCs as your welcome team! They’re responsible for intake and care logistics.
Level2 Coaches
Another part of your unique experience in Level2 Specialty Care is your interactions with coaches. Here’s what they do:
Lifestyle Coach
Background/training:
Coaches are certified by the National Board for Health and Wellness Coaching (NBHWC).
Our Behavior Change Methodology incorporates logic, will and emotion along with the impact of mindset/awareness and core beliefs.
Works with you on:
- Building a personalized roadmap that is achievable through small, actionable steps
- Understanding your lifestyle and helping you make healthy long-term changes
- Partnering for success and providing accountability
- Navigating through Level2 content, including videos, articles and more
- Sustaining consistent habits
- Reassessing long-term goals
All interactions with your lifestyle coach are virtual. Based on your progress in Level2 and individual needs, you may communicate with your coach through scheduled telephone appointments, online group Spotlight Sessions, or via the chat feature in the Level2 app/portal. Your coach is available to answer your questions and partner with you on your journey toward your health goals. Every month, they host Spotlight Sessions where you can deep dive into learning healthy lifestyle tools with other Level2 members.
What About Your Regular Primary Care Provider?
The Level2 care team works in partnership and communicates with your primary care provider (PCP). We’ll give you personalized data insights about the continuous glucose monitor (CGM), along with guidance on nutrition, lifestyle habits, and other health strategies to complement the care you receive from your PCP.
If you already have a PCP, it’s still important to meet with your Level2 care team. By working together, we can provide more comprehensive, coordinated support to help you reach your health goals.
What About You?
Level2 believes you are truly the center of your care team. It’s all about putting your needs, goals and actions/habits at the center of your care.
Jun. 01 2026